Orders and Returns



  1. It is of utmost importance that you as customer maintain the Cold Chain at all times ( keep the product at the temperature as indicated on the product )
  2. Our return / refund – Policy is valid for 48 Hours from purchase.
  3. The product must be unused and in it ‘s original packaging and the
    Cold Chain maintained before a refund or exchange will be considered.
  4.  If any of the above was not adhered to , we will not consider a claim
  5. Process of a Return :
    1. It is the customer’s responsibility to return the product to Chalmar Beef at his own expense
    2. Proof of purchase ( receipt ) must accompany your claim
    3. After the product was received and inspected by our QC Department , we
      will notify you of the outcome and whether we are going to refund you ,
      replace the product or reject your claim.
    4. If you are to be refunded , it will be done in the original payment method ,
      eg. if you paid cash , you will be refunded in cash , by credit card you
      will receive a credit on your card.
    5. It remains the sole discretion of Management to replace , refund ,
      partially refund or reject your claim .
    6. Chalmar Beef undertakes that the process will be completed within
      7 days of receiving your claim.
    7. Chalmar Beef will not be held responsible / liable for the costs to return the product
    8. The Customer , by using the Internet Purchase option , hereby binds himself / herself
      to the above terms and conditions.


  • For every R100 spent 1 beef buck will be earned
  • Beef bucks are not transferable
  • Beef bucks expire within one calendar year 1 January – 31 December
  • Beef bucks can be used for on-line sales (Delivered or Collected)
  • Beef bucks can only be redeemed/used once
  • Beef bucks cannot be redeemed for cash
  • Beef bucks loyalty program can be terminated by Chalmar Beef within a two week notice period.
  • Beef bucks cannot be used to pay for delivery fees
  • Beef bucks can only be used at Chalmar Beef
  • Beef bucks cannot be used on sale or discounted items
  • Beef bucks are only for private individuals. Businesses are excluded from the program
  • Beef bucks can only be earned by shopping on-line at Chalmar Beef