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  • Legislative compliance

    MEAT SAFETY ACT 40 OF 2000.

    MEAT SAFETY ACT 40 OF 2000 READ MEAT REGULATIONS.

    CUSTOMER PRODUCT SAFETY RECALL GUIDELINES in term of the CONSUMER PROTECTION ACT 68 OF 2008.

    R146 Regulations relating to the labelling and advertising of foodstuffs.

    R246 Regulations governing the maximum limits for pesticide residues that may be present in foodstuffs.

    R692 Regulations governing microbiological standards for foodstuffs and related matters.

    R908 Regulations relating to the application of the HACCP system and R1060 13 November 2009 Amendment.

    R638 Regulations governing general hygiene requirements for food premises, the transport of food and related matters.

    R991 Requirements for the purification of waste water or effluent.

    R1055 Regulations relating to food colourants.

    GNR 500 of 30 April 2004: Regulations relating to Maximum Levels for Metals in Foodstuffs.

    R1809 Regulations governing the maximum limits for veterinary medicine and stock remedy residues that may be present in foodstuffs as amended by R251.

    R2718 Regulations governing the composition and labelling of raw Boerewors, raw species sausage and raw mixed-species sausage.

    R214 and R989 (amendment) Regulations relating to the reduction of sodium in certain foodstuffs and related matters: amendment.

    National Water Act 36 of 1998.

    R2281 Environmental Regulations for Workplaces, 1987.

    R1145 Regulations governing tolerance for fungus-produced toxins in foodstuffs and No 987 (amendment).

  • Certification

    Chalmar Beef obtained FSSC 22000 Food Safety Management System certification on the 18th of May 2017.

    FSSC 22000 is a Food Safety Management System Certification that provides a framework for effectively managing food safety and quality responsibilities. In obtaining FSSC 22000 certification Chalmar Beef has demonstrated that it has a robust and effective food safety management system (FSMS).

    The FSSC 22000 Scheme – which comprises of the ISO 22000:2005, TS/ISO 22002-1:2009 and FSSC additional requirements – is recognized by the Global Food Safety Initiative (GFSI). FSSC 22000 is one of only 5 GFSI recognised Certification Programs in the “Processing of animal perishable products” categories.

    GFSI’s vision reads: “Safe food for consumers, everywhere”. This is what we work towards, every day, at Chalmar Beef.

  • Traceability

    Our traceability system starts from the point of purchase of our animals. We use an RFID (Radio Frequency Identification) system to mark our animals as soon as they enter the feedlot. This ensures that we have complete access to data pertaining to each animal at all times. This information is crucial to our feedlot as well as our abattoir to maintain our full traceability system.

    All of our products, raw materials, and primary packaging are batch traceable. This means that we are able to trace products, packaging, and raw materials to a production batch.

    Our traceability is checked monthly to verify this system. Traceability is of paramount importance to an effective Food Safety Management System.

    In the unlikely event of product recall or withdrawal, we will be able to trace exactly where all products pertaining to the recall/withdrawal batch have gone as well as which products, raw materials and packaging were used in the production.

  • Delivery

    Our products are checked by our Quality Controllers before dispatch. Checks include temperature, packaging and labelling checks.

    The products are loaded into pre-cooled trucks which are cleaned after every delivery.

    All our trucks are equipped with temperature loggers. These loggers record the temperature of the air inside the truck on a continuous basis, ensuring that you receive a product at its optimum temperature.

  • Labelling

    All our products are labelled according to the applicable labelling legislation. The following information appears on our labels:

    1. Production label with production date and batch number.
    2. A factory shop generated label with the following information:

    • a. Product description
    • b. General storage requirements
    • c. Pack date
    • d. Chilled Best Before date
    • e. Frozen Best Before date
    • f. Product weight

    3. All processed products also has an ingredient label consisting of the product name, ingredients, allergens, storage instructions, company details including the address and contact details.

  • Packaging

    All our products are packed into food grade primary packaging. Our portions, primals, and processed products are vacuum packed to exclude any oxygen from the packaging, keeping the product fresh up to the indicated expiry date.

    All our plastic bags are recyclable.

    Our products are dispatched in printed cardboard boxes. These boxes are recyclable and fully biodegradable.

  • Our Quality Commitment

    At Chalmar Beef, product Quality and Food Safety is our top priority. We have a dedicated team of Quality Assurance and Quality Control personnel whose responsibility is to ensure the facility and processes comply with legislation and the FSSC 22000 standard.

  • Is Chalmar Beef and Lamb Organic?

    No, for more information on our cattle and lamb please click here to read more.

  • Is Chalmar Beef and Lamb free range?

    No, for more information on our cattle and lamb please click here to read more.

  • Is Chalmar Beef and Lamb Kosher?

    No

  • Is Chalmar Beef and Lamb Halaal certified?

    Yes, click here to view our certificate.

  • Why does the colour of vacuum packed meat look different?

    Oxygen is removed during vacuum packing in order to extend the shelf life of the product. This absence of Oxygen results in the product being less red. The red colour of the product will return on opening of the bag and reintroduction of Oxygen from the air.

  • Why are storage temperatures so important?

    Bacteria exist everywhere in nature. They are in the soil, air, water and the foods we eat. When bacteria have nutrients (food), moisture, time and favourable temperatures, they grow rapidly, increasing in numbers to the point where some can cause illness.

    Understanding the important role temperature plays in keeping food safe is critical. Bacteria grow most rapidly in the range of 5OC and 60OC (this is known at the “Danger Zone”). It is not advisable to ever leave food out of the fridge for more than 1 hour.

    If you are traveling with cold food, bring a cooler packed with plenty of ice, frozen gel packs or another cold source.

  • Why does each product have a batch number?

    Traceability is key to food safety at Chalmar Beef, for more information please visit the Quality Commitment section of our FAQs.

  • What does frozen date (best by) mean?

    This is the recommended use by date which was determined by laboratory testing of the product when stored at -18˚C

  • What does chilled date (best by) mean?

    This is the recommended use by date which was determined by laboratory testing of the product when stored at 1˚C

  • What is the procedure to return a product that I am not satisfied with?

    We pride ourselves on product quality and consistency, but in the unlikely event that you are unsatisfied with a product, please click here to view our Returns Policy and instructions.

  • How do I contact Chalmar if I am not satisfied?

    Please complete a customer complaint form and email the form to speaktous@chalmarbeef.co.za

  • What happens if items are missing from the delivery but listed on the invoice?

    Please ensure that the box was not tampered with, all orders to be checked in the presence of the Chalmar Beef representative, who in turn should contact us immediately should the order not be correct. If our representative was not present please contact us immediately on 011 964 1880.

  • Can I collect my order from the Chalmar Beef shop instead of having a home delivery?

    Yes, this is an option when proceeding to checkout.

  • How do I cancel an order?

    Orders can be cancelled online or please contact us on 011 964 1880

  • My order has not arrived when I expected it to, what can I do?

    Please contact us : 011 964 1880 / shop@chalmarbeef.co.za

  • Can I ask for same day delivery?

    Unfortunately we cannot accommodate same day deliveries.

  • How do I know when my order is on its way?

    We will inform you telephonically or via email.

  • How long will it take for my order to be delivered?

    Delivery will take place within 3 working days after day of ordering and payments was cleared. If you need your order urgently please call to make special arrangements.

  • How much will my delivery cost?

    Please see the breakdown of our delivery fees below:

    East Rand – R75.00
    Johannesburg CBD, Sandton & Surrounding Areas – R75.00
    Pretoria East & Pretoria Central – R85.00
    Pretoria West & Pretoria North – R100.00
    Randburg & Fourways – R95.00
    West Rand – R125.00

    Pick up at our Factory Store is free.

  • Can I buy a gift card online?

    Yes.

  • If I want something that is not an item on the website, eg. a different gram of steak other than advertised what do I do?

    Please contact us via email: shop@chalmarbeef.co.za OR tel: 011 964 1880 for any custom orders. Please note that this could delay delivery and payment needs to be received before any custom orders are cut.

  • How do I know if my order has been successfully placed or not?

    An email verification will automatically be sent to your registered email address once the order has been placed and paid. Orders may not be processed until full payment has been received.

  • Can I order by phone or email?
  • How soon will I get a response to my query?

    Min 2 hours max response time 24 hours weekdays. No emails will be answered over weekends.

  • How do I contact Chalmar Beef Online?

    An email can be sent to shop@chalmarbeef.co.za or info@chalmarbeef.co.za

  • Will Chalmar Beef have my card details?

    No, All card details will be shared to the Payfast payment platform, Payfast then pays Chalmar. Chalmar or its employees will never know or see your card details.

  • Will my personal information be protected when I register on Payfast?
  • How do I register with Payfast?

    Upon proceeding to checkout you will be prompted to choose your payment method.

  • Why must I register on Payfast to purchase from Chalmar Beef Online Shop?

    This is a safe and easy payment method for both parties.

  • What is Payfast?